Your account, email and phone verification

You can book without an account. An account keeps all your bookings, gift vouchers and receipts in one place, and fills in your details for you.

Creating an account

Use Get started: your name, email, a password (at least 8 characters) and, if you like, your phone number. We email you a Verify email link. Didn't get it? In Account settings, use Resend verification email.

Verifying your phone number

In Account settings, under "Booked before without an account?", press Text me a code and type the 6-digit code (it works for 10 minutes). Once your email or phone is verified, earlier guest bookings, gift vouchers and reviews made with it join your account.

Booking updates: text or email

In Account settings → How should we send booking updates? choose Text message (with a Nigerian mobile number) or Email. You can also change it for each booking.

Passwords and signing out

• Forgot it? On the sign-in page choose Forgot password?. The reset link works for 1 hour.
• Change password and Sign out of all devices are in Account settings.

Changing your email

You can't change your account's email yourself yet. Contact us from the email you signed up with and we'll help.

Your data and deleting your account

• A copy of your data: on the website, Account settings → Your data → Download my data (a JSON file). In the app, Profile → Your data → Email me my data: we email the file to your email address once you've confirmed it.
• Deleting your account: Account settings → Your data → Delete my account on the website, or Profile → Your data → Delete account in the app. Upcoming bookings and a walk-in queue you're in need sorting out first.
• We sign you out everywhere and delete the account 14 days later. To change your mind, sign in before then and choose Keep my account. During those days we don't send password reset links: forgot your password? Contact us and we'll cancel the deletion.
• What stays: bookings and payments as money records (amounts and references, without your name or contact details), your reviews (shown as "Former customer"), and gift vouchers (they keep working until they expire, so save the codes). Messages you sent our team are kept too.
• Own a business on TreatHour? It closes with your account: it goes offline at once, your plan stops renewing with no refund for the rest of the period, and after the 14 days its client list and details are deleted. Its web address is held for 90 days.

Everything that's deleted and kept is on How to delete your account. Can't sign in? Contact us from the email on your account. Our Privacy Policy explains how we use your data.