Help centre
How can we help?
Quick answers about booking, paying and running your business on TreatHour.
Popular articles
- For customersBooking and paying: what the service charge isHow booking works, what you pay, and why there's a small TreatHour service charge on top of the business's price.
- For customersCancelling a booking and getting a refundEach business sets its own cancellation policy. Here's how cancelling works, what comes back to you, and when.
- For customersFind my booking (booked without an account)Lost your booking link? Get it again by text or email, and keep your private link safe.
- For customersGift vouchers: buying, sending and using themSend a TreatHour gift voucher by text or email, and use one to pay for a booking.
- For businessesGetting started: list your businessSet up your business on TreatHour in a few minutes, get approved, and start taking paid bookings.
- For businessesPayouts and changing your bank accountWhen and how TreatHour pays you, the minimum payout, and why payouts pause for 24 hours after a bank change.
For customers
Booking, paying, cancelling, gift vouchers and your account.
- Booking and paying: what the service charge is
- Deposits and paying the balance
- Cancelling a booking and getting a refund
- Find my booking (booked without an account)
- Gift vouchers: buying, sending and using them
- Joining a walk-in queue
- Receipts for your payments
- Leaving a review
- Your account, email and phone verification
- Staying safe on TreatHour
For businesses
Getting started, payouts, your policy, the queue, plans and your website.
Still need help?
Send us a message and a real person on the TreatHour team will reply by email, usually within 1 working day.
Contact us- Lost your booking link?Find my booking
- Bookings, payments and businessessupport@treathour.com
- Partnerships, press and everything elsecontact@treathour.com