Gift vouchers: buying, sending and using them

A TreatHour gift voucher is a treat they choose themselves: a hair appointment, a massage, nails and more.

Buying one

1. Open Gift vouchers and pick an amount (from ₦1,000 to ₦1,000,000).
2. Add the recipient's name, how to send it (text message to their phone, or email) and a personal message if you like.
3. Pay. It's sent as soon as you've paid. No account needed.

You pay the voucher's value plus the TreatHour service charge (10%), shown separately. They get the full value to spend. Example: a ₦20,000 voucher costs ₦22,000.

Using a voucher

• Book on TreatHour (the website or the app) while signed in, and choose Use a gift voucher. Type the code (it looks like GIFT-XXXXXXXX) and press Apply.
• There's no service charge on the part the voucher pays. Example: a ₦20,000 booking with a ₦10,000 voucher costs ₦10,000 + ₦1,000 service charge = ₦11,000 by card. A voucher that covers everything costs ₦0.
• Use it in parts: whatever you don't spend stays on the voucher for next time.
• Vouchers are valid for 12 months from the day they were bought.

Seeing your vouchers

Signed in, open Gift vouchers in your account: Received shows vouchers sent to your verified email or phone, Sent shows the ones you bought (with receipts). Bought as a guest? Your receipt email links to your order page.

What if a booking paid with a voucher is cancelled?

The voucher's share goes back onto the voucher, under the business's cancellation policy, like a card refund. If the business cancelled or declined it, the voucher stays usable for at least 90 days from the refund (even if it had expired or was used up). If you cancelled it yourself, the voucher keeps its original expiry date.

Can I get cash for a voucher?

No, a voucher can only be spent on bookings. If something went wrong when you bought it, for example you were charged twice, contact us.